Welcome to our Terms & Conditions for online flower delivery in Dollis Hill and the surrounding areas. By accessing, browsing, or placing an order via our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully as they establish the legal relationship between you and our flower delivery service. These terms apply specifically to customers within Dollis Hill and neighbouring locations, ensuring clear and fair operations for all online flower deliveries.
"We", "our", "us" refers to the flower delivery provider providing this website and service.
"You", "your", "customer" refers to the individual placing an order via our website.
"Website" refers to our online platform through which orders can be placed.
"Products" means the flowers, bouquets, and any related items offered for sale and delivery.
Placing an order for online flower delivery in Dollis Hill involves the following steps:
We reserve the right to refuse orders if we reasonably suspect them to be fraudulent, or if delivery to your specified postcode is unavailable. Should this occur, you will be informed and any payment made will be promptly refunded.
Payment for all products must be made in full at the time of placing your order through our website. We accept a range of online payment methods, the details of which will be displayed during checkout. Payment must be received in cleared funds before we process and dispatch your flower delivery to Dollis Hill or surrounding areas. Prices for products and delivery charges are stated in pounds sterling (GBP) and include all applicable taxes.
Should your payment be declined, your order will not be processed. We are not responsible for any delays or failed deliveries resulting from incomplete payments or inaccurate billing details supplied by you. In cases of online fraud or unauthorised transactions, we reserve the right to involve the relevant authorities and take appropriate legal action.
We offer local flower delivery services across Dollis Hill and nearby neighbourhoods. Delivery dates and times are subject to availability and may be affected by factors outside our control, such as adverse weather conditions, traffic delays, or busy seasonal periods. We strive to fulfil all deliveries on the requested date, but cannot guarantee specific times within the day. You will receive confirmation when your order has been dispatched.
It is your responsibility to provide accurate delivery details. Incomplete or incorrect information may lead to unsuccessful deliveries, for which we cannot be held responsible. Where possible, we will attempt to contact you or the recipient to resolve delivery issues. In instances where delivery cannot be completed, we may charge an additional fee for re-delivery.
Our delivery service operates in line with industry best practices for freshness and care. If flowers are delivered to unoccupied addresses, they may be left securely with a neighbour, safe place, or according to the instructions you provide at checkout. You accept full responsibility for any arrangements made to leave flowers in a safe place.
All flowers and products offered are subject to availability. In periods of high demand, or due to seasonal variability, some flowers or arrangements may become unavailable after you have placed your order. Where necessary, we reserve the right to substitute any product with an item of equal or greater value and similar appearance, while maintaining the highest possible standard. Any such substitutions will be made at our discretion, and we will strive to notify you in advance where possible.
You may cancel or amend your flower delivery order provided notice is received before the product has been dispatched or prepared for delivery. To request a cancellation or amendment, please use the method indicated in your order confirmation. Include your name, order number, and details of the requested change. If your order has already been prepared or is out for delivery, cancellation or alterations may not be possible, and you may be charged for the full value.
Orders for certain products, such as bespoke bouquets and arrangements, may not be altered or cancelled after preparation has commenced due to their perishable nature and custom design. Refunds for eligible cancellations will be processed within a reasonable period to the original payment method.
Due to the perishable nature of flowers, we are only able to accept returns in limited circumstances. Should your order arrive damaged, incomplete, or failing to meet product description, please contact us within 24 hours of receipt. You may be required to provide clear photographic evidence to support your claim. Where appropriate, we will offer a replacement, partial refund, or full refund at our discretion.
Refunds will not be issued for unwanted or incorrectly ordered items once they have been dispatched, prepared, or delivered, except as provided by UK law. This does not affect your statutory rights in respect of faulty or misdescribed products.
As a customer, you agree to:
All website content, including images, descriptions, and layout, is the property of our flower delivery business and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any part of this site or our products without express written permission.
We aim to deliver all products in excellent condition and on time to Dollis Hill and the surrounding areas. Our total liability for any loss or damage arising in connection with your order is strictly limited to the total price of your order. We are not liable for any indirect, consequential, or special loss or damage arising out of, or in connection with, the use of our website or products.
We accept no responsibility for failed or delayed deliveries resulting from incorrect information supplied by you, unforeseen circumstances beyond our control, or non-attendance by the recipient at the delivery address. This includes, but is not limited to, force majeure events such as natural disasters, acts of terrorism, or significant disruptions to local transport. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
Your privacy is important to us. We comply with all applicable UK Data Protection legislation, including the General Data Protection Regulation (GDPR). Personal data collected during the order process is used solely for the fulfilment of your order, internal analysis, and where you have consented, for marketing purposes. We do not share your data with third-parties except where necessary for processing payment and delivery. Further information on our privacy practices can be found in our Privacy Policy.
We reserve the right to amend these Terms & Conditions from time to time to ensure legal compliance and to enhance customer experience. Updated versions will always be posted on our website, and your continued use of the site constitutes acceptance of any changes. You should therefore review these terms periodically for the latest information.
If any provision of these Terms & Conditions is judged to be illegal, invalid, or unenforceable, the remaining provisions will remain in full effect. Both parties will endeavour to replace the affected provision with a valid alternative that achieves, as closely as possible, the intended effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
If you require further clarification regarding these Terms & Conditions for online flower delivery in Dollis Hill, please refer to our website’s contact section for ways to reach out. We value your business and aim to provide the highest levels of transparency, reliability, and customer service for all flower deliveries across Dollis Hill and surrounding areas.
These Terms & Conditions were last updated in June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dollis Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dollis Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
