Returns & Complaints Policy for Flower Delivery Dollis Hill
Our Promise: Fresh Flowers Delivered in Dollis Hill
At Flower Delivery Dollis Hill, providing the freshest flowers and reliable service to our valued customers is at the heart of our business. As a trusted local florist serving both households and businesses in Dollis Hill and the surrounding area, we take pride in delivering only the highest quality blooms. Our commitment to your satisfaction means standing behind every arrangement with our Fresh Flowers Guarantee.
Damaged-On-Arrival Policy
We take utmost care when preparing and packaging your flowers for delivery. However, in the rare event that your order arrives damaged or in poor condition, please reach out to us immediately. We kindly ask that you notify us within 24 hours of delivery and provide a clear photo of the damaged flowers along with your order details. This allows us to assess the issue quickly and ensures we can offer you a swift resolution.
Freshness Window
Your flower arrangement is prepared just before delivery to guarantee optimal freshness. We proudly guarantee that our flowers will remain fresh and beautiful for a minimum of 5 days from the time of delivery, provided they are cared for according to our care instructions. In the unlikely event that your flowers do not meet this standard, please let us know as soon as possible. Our Dollis Hill team is dedicated to making things right, so you can continue to enjoy your floral gift worry-free.
Refunds and Replacements
If your flowers have arrived damaged, wilted, or do not meet our Fresh Flowers Guarantee within the first 5 days, you may qualify for a full refund or a replacement arrangement. The resolution will depend on the specific circumstances, but rest assured, we always aim to resolve issues fairly and efficiently:
- Replacement: We will arrange for a new delivery at the earliest convenient time, ensuring you receive a fresh bouquet as soon as possible.
- Refund: Where a replacement is not suitable or preferred, we will issue a full refund to your original payment method.
To be eligible, please contact us with your order details and supporting information such as delivery confirmation and photographs. Timely communication helps us provide the best possible support.
How to Make a Complaint
Your satisfaction is our top priority. If you have any concerns or are unhappy with your flower delivery, we invite you to contact our Dollis Hill customer care team. Please provide your order number, delivery address, and a detailed description of your complaint so we can investigate and resolve the matter as quickly as possible. Our team will respond promptly with a proposed solution or further steps to ensure your satisfaction.
Trusted Local Florist in Dollis Hill
We greatly value the trust placed in us by the Dollis Hill community. Whether you are ordering for your home, business, or as a gift, our local team is here to ensure a seamless experience from order to delivery and beyond. If you ever encounter a problem, you can rely on Flower Delivery Dollis Hill to put things right promptly and courteously. Thank you for choosing us as your go-to florist in Dollis Hill.
